FAQs

FAQ’s

We understand that you may have a few questions for us. Here are the top most frequent questions answered by our support team for your convenience. We have covered almost all the doubts but still if your question remains unanswered, please contact us at info@mumbaitravelguru.com  for further enquiries.

1. Why to book a trip online?

With Mumbai Travel Guru booking hotels flights bus tickets & tours online have not one, two but four main benefits.

•You save your precious time by booking your hotels flights bus tickets & domestic & international tours with just a few clicks.

•With our exclusive online bookings, you may opt for VIP passes to places or skip-the-line tickets and enjoy many perks.

•It's convenient, hassle-free and best for the pocket too.

2. Booking tickets online? Is it safe?

With Mumbai Travel Guru your bookings, whether for hotels flights bus tickets & tours is 100% safe. Once you make the payment, it becomes our job to endure you enjoy the best time of your life with us.

3. Is there a facility to pay in cash?

We have the highest regard for our customer’s safety and that is why you will never see any of Mumbai Travel Guru staff taking cash payments from you. We accept all leading credit and debit cards but unfortunately, we do NOT accept cash payments. If you’ll try our 100% secure gateway you’ll know how safe and easy to use it is.

4. Is it possible to book for a family or a company outing?

We would love to host your family or your organization, and we can also give you a good deal for the same. With Mumbai Travel Guru, you can avail a customized tour itinerary too. Contact us today, for a delightful group tour (Mail us at info@mumbaitravelguru.com  / Call us at +919820029590).

5. I have received an email with a voucher. What is that about?

As soon as you make a hotels flights bus tickets & tour payment with us, you will receive an acknowledgement email from our side & once our team confirms from our side we will send you email with the voucher/ticket. This will act as a confirmation from our side that your hotels flights bus tickets & tour  is booked. This voucher has to be printed and carried along to show as and when required.

 6. I haven’t received my voucher yet?

If you haven’t received your voucher immediately after payment, please wait for 24 hours. If still the voucher is not delivered, please contact our customer care and we’ll help you resolve the issue.


7. Is it mandatory to print the voucher?

Your voucher has the itinerary and other details. You must either print the voucher or show it on the mobile. Having a printout is always a better option.

8. I wish to cancel/change my booking. What should I do?

As soon as you book the hotels flights bus tickets & tour , your reservations are done and activity advances are already made. This makes it difficult for us to allow withdrawal or cancellations. But we always want to help our customers and in case of a genuine reason of cancel, we might look into refunding some charges wherever applicable. You can get in touch with our customer service team for more details.

Also, we advise all our guests to reach in time, If you’re too late or no show. In such a scenario, you will not be eligible for any return or refund.

9. What if a hotels flights bus tickets & tour I have booked prior gets cancelled?

If very rare cases when a hotels flights bus tickets & tour booked is unavailable or cancelled, we propose our guests the next best available date. If that doesn’t suit the guest, we refund the full purchase amount.